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Roadmap to Your Next-Generation Contact Center, Part 1 : Aspect Blogs
See on Scoop.it – Designing design thinking driven operations RT @AspectUC: 67% of businesses Forrester surveyed say customer experience is among their top 3 priorities. Infographic:...
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Digital Marketing In 2013: Predictions From 86 Industry Luminaries
See on Scoop.it – Designing design thinking driven operations The importance of customer relationship marketing and management information systems for successful digital mktg: http://t.co/AiQiAQkY Fred...
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Symbiosis: Customer Experience and Business Process | Social Media Today
See on Scoop.it – Designing design thinking driven operations Companies continue to struggle with prioritizing the Customer over their business-as-usual, ingrained product and self-focused strategies....
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Tim Brown urges designer to think big I’m not…
See on Scoop.it – Designing design thinking driven operations Tim Brown urges designer to think big I’m not designer, but i’ll try to use design thinking \m/ (Tim Brown urges designer to think bigI’m...
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How Cool Brands stay hot
Earlier March I read about the announcement launch of the revised and completely updated How Cool Brands Stay Hot. The authors were eager to give away free copies of their new book to thank their...
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